Privacy Policy – Palmdale Resort

Last Updated: 14 March 2026

Welcome to the Privacy Policy of Palmdale Resort (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, submit an enquiry, request a reservation, or communicate with us regarding our accommodation, restaurant, banquet facilities, weddings, celebrations, conferences, and other hospitality services.

By using our website or communicating with us, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal information.

1. Information We Collect

We collect only the information reasonably necessary to respond to enquiries, provide our services, manage bookings, and operate our website.

1.1 Personal and Contact Information

Depending on your interaction with us, we may collect:

• Contact details: Name, phone number, email address, and postal address.

• Reservation details: Check-in and check-out dates, room preferences, number of guests, and booking requirements.

• Event details: Event type, preferred date, expected guest count, banquet or venue selection, decoration preferences, and other arrangements.

• Communication details: Information provided through website enquiry forms, telephone calls, email, WhatsApp, or other communication channels.

• Payment and transaction details: Relevant payment status, transaction references, invoices, and billing information associated with bookings. Payment card details and banking credentials should be provided only through authorized payment channels.

1.2 Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address and general device information.

• Browser type, operating system, and access timestamps.

• Pages visited, referring URLs, and website interaction data.

• Cookies and similar technologies used for website functionality, analytics, or advertising, where applicable.

1.3 Information You Provide About Other Guests

If you make a reservation or event booking on behalf of family members, colleagues, or other guests, you should ensure that you are authorized to provide their personal information and that they receive any privacy information required by applicable law.

2. How We Use Your Information

We may use your information for the following purposes:

2.1 Reservations and Hospitality Services

• Responding to enquiries and providing information about our services.

• Managing room reservations, accommodation requests, and guest arrangements.

• Coordinating weddings, receptions, birthdays, private celebrations, and other events.

• Managing banquet bookings, conference facilities, meetings, restaurant requests, and related services.

• Communicating booking confirmations, availability, quotations, amendments, cancellations, and payment updates.

• Providing customer support and resolving service-related concerns.

2.2 Communication and Marketing

• Contacting you regarding your enquiry or reservation.

• Sending important service announcements and booking-related notifications.

• Sharing promotional offers, seasonal packages, event opportunities, and resort updates where permitted by law and, where required, with your consent.

You may opt out of promotional communications at any time. Essential communications concerning an existing booking may still be sent when necessary.

2.3 Website Improvement and Security

• Monitoring website performance and improving functionality.

• Understanding visitor preferences and general website usage.

• Troubleshooting technical problems and preventing unauthorized access.

• Detecting suspected fraud, misuse, or security incidents.

2.4 Legal and Administrative Purposes

• Maintaining booking, billing, and business records.

• Meeting applicable tax, accounting, hospitality, and other legal obligations.

• Responding to lawful requests from competent authorities.

• Establishing, exercising, or defending legal claims where necessary.

We process personal information only for purposes that are lawful and appropriate to the circumstances in which it was collected.

3. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal information based on your consent, steps requested by you before entering into a booking or service arrangement, performance of an agreement, compliance with legal obligations, or other lawful grounds available under applicable Indian law.

Where processing depends on consent, you may withdraw that consent through the contact details provided in this policy. Withdrawal does not affect processing lawfully carried out before the withdrawal and may affect our ability to provide certain services.

4. Sharing of Personal Information

Palmdale Resort does not sell personal information to third parties.

We may share relevant information in the following circumstances:

4.1 Authorized Service Providers

We may share information with service providers who support our operations, including:

• Website hosting and technical maintenance providers.

• Reservation and booking management providers.

• Authorized payment processors and financial service providers.

• Email, telephone, WhatsApp, and other communication providers.

• Website analytics, security, and marketing service providers, where applicable.

These providers may process information only as necessary for their services, subject to applicable contractual and legal requirements.

4.2 Event and Hospitality Coordination

Where necessary to fulfil your requested arrangements, relevant information may be shared with authorized event coordinators, vendors, decorators, or other service partners involved in your booking. We will seek consent or another lawful basis where required.

4.3 Legal Requirements and Protection

We may disclose information where required by law, a court order, or a lawful request from a competent authority. Disclosure may also be necessary to protect the rights, safety, property, or legitimate interests of the resort, our guests, or others, as permitted by law.

4.4 Business Transfers

If our business undergoes a merger, restructuring, acquisition, or transfer of assets, relevant personal information may be transferred as part of the transaction, subject to applicable legal requirements and appropriate safeguards.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functionality.

• Remember certain preferences.

• Understand website traffic and visitor interactions.

• Measure the effectiveness of marketing campaigns.

• Support relevant advertising, where applicable.

You can manage or disable cookies through your browser settings. Certain website features may not function correctly if essential cookies are disabled.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, disclosure, and misuse.

These measures may include access restrictions, security monitoring, appropriate service-provider controls, and secure communication or payment arrangements where available.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending passwords, banking credentials, or unnecessary sensitive information through ordinary enquiry forms or unsecured communication channels.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Responding to enquiries and managing reservations.

• Delivering hospitality and event services.

• Maintaining accounting, tax, billing, and business records.

• Resolving disputes and handling complaints.

• Meeting applicable legal and regulatory obligations.

When personal information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable law and legitimate record-retention requirements.

8. Your Privacy Rights and Choices

Subject to applicable law, you may be entitled to:

• Access information: Request information about personal data we process about you.

• Correct information: Request correction or completion of inaccurate or incomplete information.

• Request deletion: Request erasure of personal information where legally applicable and where retention is not otherwise required.

• Withdraw consent: Withdraw consent for processing activities that rely on your consent.

• Raise a grievance: Submit a complaint or concern about our handling of your personal information.

• Exercise other applicable rights: Exercise any additional rights available under applicable Indian data-protection law.

To submit a request, contact us using the email address or telephone number listed in Section 13. We may need to verify your identity before processing your request.

We will respond within the time limits prescribed by applicable law. Some requests may be restricted where information must be retained to comply with legal obligations or to establish, exercise, or defend legal claims.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, maps, payment services, or messaging applications.

These services may have their own privacy policies and practices. Palmdale Resort does not control the privacy practices of independent third parties and encourages you to review their policies before sharing personal information with them.

Your use of such services is subject to their applicable terms and privacy notices.

10. Children’s Privacy

Our website and hospitality services are not intended to encourage children to independently submit personal information online.

Where information about a child is necessary for a reservation or hospitality service, it should be provided by a parent, guardian, or another person legally authorized to provide it. We will handle children’s personal information in accordance with applicable law, including any required parental consent and additional safeguards.

If you believe that a child has provided personal information improperly, please contact us so that we can review the matter and take appropriate action.

11. International Data Transfers

Some third-party technology, hosting, communication, or analytics providers may process information outside India.

Where personal information is transferred internationally, we will take the steps required by applicable Indian law, including any applicable restrictions, conditions, or safeguards relating to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

The revised policy will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.

13. Contact Us and Privacy Grievances

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about how your personal information is handled, please contact us:

Palmdale Resort

Address: NH-65, Ambala–Hisar Road, Village Durkhara, Dhorkara, Ambala, Haryana 134008, India.

Email: palmdalebanquetambala@gmail.com

Phone: +91 74969 69594

Please include sufficient information to help us understand your request. Do not include passwords, banking credentials, or unnecessary sensitive personal information in your message.

We will review and respond to privacy-related requests in accordance with applicable law.

14. Applicable Law

This Privacy Policy is intended to be interpreted in accordance with the applicable laws of India, including the Digital Personal Data Protection Act, 2023, and rules and notifications applicable to the relevant processing activities, to the extent in force and applicable.

Nothing in this policy limits any rights or protections that cannot lawfully be excluded under applicable law.

Thank you for trusting Palmdale Resort with your personal information. We are committed to treating our guests and visitors with respect and handling their information responsibly.